This Privacy Policy was last updated on 30 January, 2025.

The purpose of this document ("Privacy Policy") is to inform you of how Gloyo, operated by WoonTek Limited ("we," "us," or "our"), manages Personal Data (as defined below).

Please take a moment to read this Privacy Policy so that you understand the purposes for which, and the circumstances in which, we collect, use, and disclose your Personal Data.

This Privacy Policy supplements but does not supersede or replace any other consents you may have previously provided to us or may in the future provide to us in respect of your Personal Data. These consents are additional to any rights which Gloyo may have under applicable laws to collect, use, or disclose your Personal Data.

 

Gloyo may update this Privacy Policy from time to time to ensure it remains consistent with our future developments, industry trends, information handling practices, and any changes in legal or regulatory requirements. You can view the current version of this Privacy Policy on our website at https://gloyopay.com/privacy-policy. Please check back regularly for updates on how we handle your Personal Data.

 

1. Definitions

Applicable Data Protection Laws refers to relevant laws governing the protection, privacy, security, collection, use, or disclosure of data related to identifiable individuals, including but not limited to the General Data Protection Regulation (GDPR).

Personal Data means all data that falls within the definition of personal information, personal data, personally identifiable information, or similar language under Applicable Data Protection Laws.

Gloyo, we, us, or our refers to Gloyo and its affiliated entities.

Privacy Policy refers to this document.

2. Personal Data We Collect

The types of Personal Data we may collect about you include (depending on your interaction with us):

• Name (first, middle, last)
• Contact details such as phone number, residential address, and email address
• Identity information such as government-issued ID details (passport, driver's license), date of birth, identity verification photos/videos, and security credentials
• Demographic information such as gender
• Financial details such as source of funds and source of wealth
• Records and details of communications with us
• Information about your use of our websites and services, including cookies, IP addresses, device and browser identifiers, subscription details
• Dispute and investigation information, such as records of disputes, claims, and complaints
• Payment-related information, such as linked bank accounts or wallets
• Vendor, contractor, or service provider data (including qualifications, work eligibility, background checks)

 

3. Collection of Personal Data

We collect your Personal Data through various means, including:

• When you register for and use Gloyo services
• When you submit forms, agreements, or online queries
• When you interact with our staff via phone, email, or social media
• When you respond to promotions, surveys, or requests for additional data
• When we receive referrals or business partner recommendations
• When your data is publicly available through social media or other sources
• Through cookies, web beacons, and similar tracking technologies (see our Cookie Policy)

4. Legal Basis for Processing Personal Data (GDPR Compliance)

Under the GDPR, we process Personal Data based on the following legal bases:

• Contractual Necessity – Processing is necessary to provide our services.
• Legal Obligations – Processing is required to comply with regulatory requirements (e.g., AML laws).
• Legitimate Interests – Processing is needed for fraud prevention, security, and improving services.
• Consent – Where required, we obtain your consent (e.g., for marketing communications).

 

5. Purpose of Collecting, Using, and Disclosing Personal Data

We collect, use, and disclose your Personal Data for purposes including but not limited to:

• Providing and managing Gloyo services
• Conducting authentication, identity verification, and fraud prevention
• Improving customer experience, conducting analytics, and enhancing services
• Communicating with you regarding updates, inquiries, and support
• Handling disputes and legal proceedings
• Ensuring regulatory compliance, including anti-money laundering (AML) obligations
• Managing business operations, including security monitoring and system integrity
• Conducting marketing, promotions, and customer engagement initiatives (where permitted by law)
• Complying with any legal obligations or responding to regulatory authorities

If you wish to withdraw consent for marketing communications, you may contact us via the details provided below. Please note that withdrawal may take up to 30 calendar days to be processed.

6. Disclosure of Personal Data

We may disclose your Personal Data to:

• Gloyo's affiliated entities and staff
• Third-party service providers, vendors, or partners supporting our operations
• Regulatory authorities, law enforcement, or government agencies where required
• Business partners, investors, or potential acquirers in connection with business transactions
• Financial institutions, payment processors, and compliance partners
• Professional advisers such as auditors, lawyers, and consultants

Third-Party Sites and Services: Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of such third-party sites. Your use of these third-party sites is subject to their respective privacy policies, and we encourage you to review them carefully before providing any Personal Data.

8.Data Protection and Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, loss, misuse, or disclosure. However, no online system is completely secure, and you should take precautions when sharing personal data online.

9. Retention of Personal Data

We retain your Personal Data only as long as necessary for the purposes outlined in this Privacy Policy or as required by applicable laws.

10. Your Rights Under GDPR

Depending on your jurisdiction, you may have certain rights under applicable data protection laws, including:

• Access and Correction: You may request access to or correction of your Personal Data.
• Data Portability: You may request a copy of your data in a portable format.
• Erasure (Right to be Forgotten): You may request the deletion of your Personal Data where applicable.
• Objection and Restriction: You may object to certain data processing activities or request restrictions on processing.
• Automated Decision-Making: You have the right not to be subject to automated decisions that have a significant effect on you.
• Lodging Complaints: You have the right to lodge a complaint with a data protection authority.
• Withdrawal of Consent: If we rely on your consent for processing, you can withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We may require verification before processing requests.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your Personal Data, please contact us at:

Email: [email protected]
Website: https://gloyopay.com/privacy-policy